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Terms & Conditions
AC2U TERMS & CONDITIONS OF SERVICE AND MAINTENANCE
1.1 Definition and interpretation
1.1 In these conditions, the following words and expression shall have the following meaning except where the context otherwise requires:
“Company” means AC2U and its successors and assign.
“Customer” means the client and his successors.
“Conditions” means these terms and conditions of Service and Maintenance.
“Equipment” means the equipment under the Services.
“Fee” means the fee payable for the Services.
“Goods” means equipment, spare parts or things.
“Maintenance” means annual periodical service of the Equipment.
“Services” means the Maintenance, service and other corrective service provided in respect of the Equipment and as defined in these Conditions.
1.2 The heading in these Conditions are for convenience only and shall be ignored in construing these Conditions and shall not affect their interpretation.
1.3 Words importing the singular also include plural and vice-versa where the context requires. The word “written” and “in writing” include any means of visible reproduction.
2 Scope of Service
Service will be provided as listed below, where said items are applicable to the Equipment
Clean & check air filter, front panel & cover
Check deodorising and purifying filter
Clean & check indoor evaporator coil
Clean & check indoor drainage tray (Wall mounted fancoil only)
Vacuuming of drainage pan (Ceiling mounted fancoil only)
Vacuuming of drainage piping
Brush & check outdoor condenser coil
Check fan bearing & Lubricate (if necessary)
Check compressor refrigerant gas pressure
Tightening of electrical contacts
2.2 Without prejudice to the foregoing, the Company shall at all times have sole and absolute discretion over the manner in which the service shall be carried out, notwithstanding any instruction or direction which the Customer may at any time have given.
3. Service Time
3.1 The Services shall be performed within the Service Time, which shall be between 9:30am to 5pm, Monday to Friday, Public Holiday excluded.
4. Exclusion & Additional Services
4.1 Any other work not mentioned in the Scope of Service in clause 2.1 above.
5. Customer’s Responsibilities
5.1 The customer shall ensure that the Company’s personnel have full and safe access to the Equipment at all reasonable times for the purpose of providing the Services.
5.2 It is the Customer’s responsibility to contact the Company to schedule for Maintenance.
The Company will assist Customer by reminding them through phone call when Maintenance is due however the Company is not responsible under any circumstances for lapsed maintenance.
5.3 Maintenance that passed its schedule period is considered void.
5.4 Customer shall not permit any other person to carry out any work unless prior written approval gas first been obtained from the Company. Company reserve the right to terminate agreement without notice in breach of this clause.
6. Payment, Charges and Fee, etc
6.1 In the case of Services for which additional charges is payable by the customer for replacement of parts or supply of Goods, title of the parts or Goods shall pass to the Customer only upon full payment of the additional charge.
6.2 The Customer must make immediate payment upon receipt of the invoice. For commercial Customer who has prior approved credit account with the Company, payment must be settle for within 30 calendar days from the date of the invoice unless otherwise agreed in writing. Time is of the essence in respect of the Customer’s obligation to make payment for the Goods or Services supplied by the Company.
6.3 If Customer fail to make full payment on the due date, then without prejudice to any other right or remedy available to the Company, the Company shall be entitled to:
6.3.1 terminate the Maintenance or suspend any further Services or other obligations to the Customer (without being liable to Customer for any losses so caused);
6.3.2 at its sole discretion, apply any monies received from Customer in relation to the Maintenance or any other contract or agreement between the Customer and the Company, including but not limited to deposits or advance payments, towards the payment of the relevant invoice.
6.3.3 enter (at any time) any premise in which the Goods are stored, to enable the Company to reclaim possession of the Goods without liability for the tort of trespass, negligence or payment of any compensation to the Customer.
6.4 The Customer shall not entitle to withhold from, set off against or otherwise reduce any payment due to the Company unless agreed in writing by the Company.
6.5 If any part of a invoice is in dispute, the balance will remain payable and must be paid when due. The Customer has no right to set-off any claim against the Company from monies owing to the Company.
7.1 The Company will not be bound by any condition attaching to the Customer’s purchase order or acceptance of a sale unless the Company in writing expressly accepts such conditions.
7.2 A quotation is not to be constructed as an obligation to sell but merely an invitation to treat and no contractual relationship will arise until the Company has accepted in writing the Customer’s purchase order.
8. Limitation of Liability
8.1 The Company is not liable for any injury, damage or loss of revenue, loss of contract, loss of goodwill or increased cost of working, nor shall the Company be under liability whether in contract, tort or otherwise for any injury, damage, or loss whether consequential, special, indirect or otherwise arising out of or in connection with the supply of Goods or Services, even if due to the negligence of the Company.
8.2 Not withstanding any other provision of these Conditions, the Company cumulative liability for any act or omission, whether in contract, tort (including negligence or strict liability) or any other legal or equitable theory shall not exceed 20% of the Fee payable under the Services.
9.1 Both the Company and the Customer are allowed to initiate termination of Maintenance by giving 7 days notice in writing.
9.2 Termination by the Company shall not discharge the Customer from any existing obligation accrued due on or prior to the date of termination.
9.3 The Company shall refund an amount equivalent to the number of outstanding maintenance service which have not pass its schedule period less the amount of any discount offered for other work and less any outstanding invoice in accordance with clause 6.3.2.
9.4 There will be an administrative charge of RM16.05 (inclusive GST) for the refund process.
9.5 If termination is requested before the completion of the second maintenance service, the charges of the first maintenance service will be calculated as ad-hoc service fee.
10. Governing Law
10.1 These terms and conditions and any contract including them shall be governed by the laws of country in which goods and services are supplied.
11. Alteration to Terms and Conditions
11.1 The Company may amend or vary these terms and conditions at any time by posting an amended copy on the Company website www.ac2u.com/terms and that the Customer will be bound by such amendments.
12.1 All clerical errors are subject to correction and shall not bind the Company.
12.2 The invalidity or unenforceability of any provision of these Conditions shall not affect the validity or enforceability of the remaining provisions.
12.3 The Company failure to enforce, at any time or any period of time, any term of any contract incorporating these Conditions shall not constitute waiver of such term and shall in no way affect its right to enforce it.
12.4 Heading are included for ease of reference and do not form parts or affect the interpretation of these conditions.
12.5 These Conditions bind the Company, Customer and their respective successors and assigns.
AC2U TERMS & CONDITIONS OF SALE
1. Warranty of Goods/Services
All our goods/services will serve their intended functions.
2. Terms of Warranty
All warranty conditions are stated in the product/services information provided, unless the manufacturer has provided none.
All prices in this website are inclusive of GST. No discounts will be given unless during promotions.
4. Delivery services
Delivery are subject to the following conditions:
Delivery Hour: Monday to Friday 1000hrs to 1400hrs
Charges: Delivery is free for goods purchased above RM500.00 and delivered within Malaysia. Deliveries outside of Singapore will be charged according to the prevailing shipment rates.
Transportation: Commercial van delivery is provided at no additional charges.Other transporting vehicle and crane will be charge separately if needed.
Method: Delivery will be provided to location that are accessible by cargo lift and flat surface walkway by means of trolley.The company is not oblige to lift cargo/product by means of human effort if location are not accessible by trolley.
Delay: The company will not be liable for losses on delivery delay resulting from acts of God, fire, water damage or any other circumstances within or beyond the company’s control. Delay will be rescheduled with priority on the earliest available appointment.
5. Payment Processing
We only accept cash, local cheque and local credit card payments. Credit card payment is subject to availability and not applicable for installation work.
6. We ensure accuracy in our billing as all our transaction are automatically processed.
7. Cancellation of Orders
We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.
8. We will not entertain any cancellations once the order is confirmed and submitted by the customer.
9. Confirmation of Orders
We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.
10. Exchange & Refunds
All our goods sold are non-exchangeable and non-refundable unless otherwise stated. If refund is applicable, no further demand of payment from AC2U beyond the dollar amount charged. Deposits are strictly non-refundable.
All incidental and consequential damages are expressly excluded. AC2U is not liable or responsible for any amount of damages above the dollar amount paid by the customer for the purchase.
We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Tel: 04 – 225 0101, Email: [email protected]
Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to
3, Lorong Perwira 3,
14100 Simpang Ampat,
AC2U General Terms & Conditions